Returns & Exchanges

At GIBBON, we stand by the quality of our gear and offer a 30-day window for returns or exchanges on all unused items in their original packaging. Whether it is a fit issue or a change of heart, we are committed to getting you back in the game with the right equipment.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Gear

Place the items in their original packaging, ensuring all tags are attached, and include a copy of your packing slip for faster processing.

3

Ship It Back

Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects the returned gear, we will issue a refund to your original payment method or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing